Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within a few days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Late or missing refunds
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
• It generally takes us up to several business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about a few days to receive your package and handle refund.
In the unlikely event that you haven't received an email after the time frame shown above, please contact us, and we'll get back to you as soon as possible.
If you haven’t received a refund yet, first check your bank account again.
Then contact your card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
Please contact our Customer service to get the return address.